Shipping Policy

At Kite Wing Boards, we’re as passionate about getting you the right gear as we are about riding the waves ourselves. Whether you’re waiting for your new equipment or need to make a return, we’ve designed our policies to be as smooth as your best kite session.

Shipping Information

Order Processing

We get stoked when you place an order! Our team processes all orders within 1-2 business days (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping Options

Note: Delivery times may vary slightly depending on your location and customs processing. Unfortunately, we cannot ship to certain Asian and remote regions.

Our Return Promise

We want you to be completely stoked about your gear. If something isn’t right, we’ll make it right – simple as that. Here’s how our rider-friendly returns work:

Return Basics

• 15-day window: Returns must be initiated within 15 days of delivery
• Condition: Items must be unused, in original packaging with all tags attached
• Original shipping: Not refundable (unless we made an error)
• Return shipping: Customer’s responsibility (we’ll cover it for damaged/defective items)

How to Return or Exchange

Step 1: Initiate Your Return

Email our rider-support team at [email protected] within 15 days of receiving your order. Include:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you want a refund or exchange

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you:

• Return authorization number
• Shipping instructions
• Return address: 3 Southerberry Dr, US 05468

Step 3: Ship Your Return

Package your item securely with all original packaging and tags attached. Include the return authorization number inside the package. We recommend:

• Using a trackable shipping method
• Insuring the package for its full value
• Retaining your shipping receipt until the process is complete

Step 4: Processing Your Return

Once received at our facility, we’ll inspect the item within 3-5 business days and notify you via email about the status of your refund or exchange.

Refund Information

• Timing: Approved refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Currency: All refunds are issued in USD

Damaged or Defective Items

If your gear arrives damaged or defective (rare, but it happens – even the best kites can have bad days):

• Contact us immediately at [email protected]
• Include photos of the damage/defect
• We’ll arrange a free return label and expedite your replacement

International Returns

For our global riders (excluding certain Asian and remote regions):

• You’re responsible for return shipping costs and any customs fees
• We recommend using DHL or FedEx for traceability
• Refunds will be issued in USD

Still Have Questions?

Our rider-support team is here to help at [email protected]. We aim to respond faster than you can rig your kite!

Ride on,
The Kite Wing Boards Team